AWARDED TO: Khalil Ismail
RECOGNIZED BY: Aray Flores
SITUATION/TASK: Patients where stranded on the 2nd floor of the Wright building because elevators not working.
ACTION: Khalil went down in the elevator to test them because the doors had been jammed. He personally tested the elevator first before allowing the patients to risk going first and being stuck in the elevator.
RESULT: As a result the patients where taken down to the first floor safely and where able to go home.
AWARDED TO: Belinda Zaparinuk, Nancy Brown, April Cordner, Danielle Higgins, Cynthia Khoury, Tamara Wade, Kristi Trossbach, Sandi Kirkland, Tamela Dioso, Dr. John Cutrone, Dr. Deborah Rubin
RECOGNIZED BY: Joan Randall and Kim Von Haden
SITUATION/TASK: The American College of Radiology has awarded the Schnitzer/Novack Breast Center the designation of a Breast Imaging Center of Excellence earning accreditation in mammography, stereotactic breast biopsy and breast ultrasound/biopsy. This extensive application process and submission of quality indicators and images was a cooperative effort by the radiologists (Dr. John Cutrone, Medical Director and Dr. Deborah Rubin, mammographer) and all of the technologists who completed additional training and adherence to strict criteria to achieve this designation. Belinda Zaparinuk, lead mammography tech worked effortlessly in insuring the images and documents required met the standards for passing a peer-review evaluation by board certified physicians at the ACR. Standards in imaging quality, personnel qualifications, facility equipment, quality control procedures and quality assurance program were all met to achieve this outstanding recognition.
ACTION: This application process actually started almost 2 years ago. The accreditation of stereotactic biopsy was received first and then the process for ultrasound accreditation application was started this past year. This required staff to receive additional training and CEUs in breast ultrasound. Several staff have achieved certification in breast ultrasound in addition which further enhances the quality of services provided by EMC breast centers.
RESULT: The first and only breast imaging center in the valley to achieve this designation as an ACR Breast Imaging Center of Excellence. This accreditation further supports the goal of Eisenhower Medical Center in providing excellence in patient care. This designation validates the quality of care and personnel training offered to our patients at the Schnitzer/Novack Breast Center.
AWARDED TO: Sonia Rodriguez
RECOGNIZED BY: Jan Perez
SITUATION/TASK: Patient came to the main admitting over an hour early because the doctor’s office sent him. The room was not ready. The patient was not registered. The patient was very sick and extremely upset because he did not want to have to drive home.
ACTION: Sonia Rodriguez quickly registered the patient, her gentle smile and great customer service skills kept the patient calm; Sonia called the floor 4 times, continually checking on the status; Sonia even gave the patient updates every 5-15 minutes, got him water and even took the patient to the restroom.
RESULT: Sonia went above and beyond, when others may have just left the patient alone. Because of her actions, this bad scenario showed the patient our 5 Star Service skills and made his registration and wait time go smoothly.
AWARDED TO: Rhoda Fedelin
RECOGNIZED BY: Christine Craig
SITUATION/TASK: We were extremely busy in the ED on this particular evening and Rhoda was PCC in zone 2. The lobby was buried in patients (approx. 16, or so) and patients had not been moving very quickly. Rhoda mobilized her zone and her quick critical thinking and organizational skills made a huge, positive impact on the department.
ACTION: Rhoda stayed extremely organized and multi-tasked so well in her zone by pulling patients out to the hall who were awaiting transport, helping to settle ambulances, covering staff lunches, keeping communication flowing within the team and it made an incredible difference both for the patients and staff. Staff reported "Rhoda is awesome."
RESULT: As a result of Rhoda doing such an amazing job by helping fellow staff members, managing pt flow, etc. we were able to decompress the lobby and get patients back much quicker than we had anticipated! We are so lucky to have her on our team!
AWARDED TO: Amelita Navarro
RECOGNIZED BY: Keegan Pomije
SITUATION/TASK: 230A we had a patient who was legally blind and refusing to eat for 4 days.
ACTION: When Amy passed her dinner tray, the patient said to “take it away”. Amy asked her why, and the patient verbalized her frustration at not knowing what food was on her tray, and said that she “couldn’t see”. Amy encouraged her use of other senses; set up her tray like a clock; and opened all of her cartons, etc. She spent about 10 minutes with the patient assisting & encouraging her.
RESULT: The patient was so happy that she could eat; and use her smell and taste to figure things out. She ate her entire dinner that evening! How lucky we are to have Amy caring for our patients.