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Jackie Lee Houston Shining Star

This program rewards Eisenhower staff members that go above and beyond their job responsibilities in exemplifying one of Eisnhower Medical Center's five supporting commitments. These commitments are Safety, Clinical Excellence, Courtesy & Caring, Healing Environment and Efficiency.

If you or a loved one has had an exceptional patient experience and you would like an Eisenhower staff member recognized for this please complete the following Shining Star nomination form. NOTE: All published stories will have names and personal identifiers removed to protect patient privacy.

Contact Information
  1. Please provide this information as we may need to contact you for additional details or clarification.
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Nominee Information
  1. If you do not know the name of the person you would like to nominate, please provide additional details here. We will do our best to identify the staff member from the details you provide.
    1. Growth - Inpatient and outpatient volumes are steadily increasing.
    2. Clinical Excellence - Ensure that measured outcomes meet/exceed agreed upon expectations. Evidence-based clinical practice policies, procedures, and other standards are practiced 100 percent of the time. Tests, treatments and procedures are thoroughly explained to patients and are understood. Patients, visitors and donors are always safe from harm and prefer Eisenhower because of its high quality.
    3. Courtesy and Caring - Staff always practice good manners, are friendly, polite, and emotionally sensitive to each individual whether patient, family, visitor or fellow employee.
    4. Partners - Medical Staff, volunteers and employees are committed and highly engaged. Leadership and the staff are constantly striving for professional growth and applying that new knowledge to innovate and continuously improve direct patient care and other supporting systems and procedures.
    5. Healing Environment - A supportive setting is developed and maintained that embraces the physical, emotional, and spiritual aspects of health and healing.
    6. Efficiency and Resource Stewardship - Manage and produce effectively with a minimum of waste.
  2. What was the situation, task, opportunity or challenge?
  3. What was said or done in response?
  4. What changed for the better because of the nominee's actions?
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